I have just experienced the best customer service, ever.
During my move from the Oz to the UK late 2003 I lost the installation CD for my PalmOne Tungsten E handheld. Unfortunately this CD is the only way of installing the Outlook conduits (that allow me to sync my Outlook email and contacts etc), and other software (Versamail).
I sent a support request to PalmOne asking how I can get ahold of a new CD, and within a few hours had a response asking for my address, informing me they will send me a replacement product CD, free of charge.
Wow, I didn’t expect that, I expected to have to pay £10.00 or so for a replacement CD. This was about 10 days ago.
This morning, what should arrive in the mailbox but a brand new product CD. Such a simple thing, but done so well! Thanks PalmOne, thats showing ‘em how exceptional customer service is done!